Operations Coordinator
Location: Greater Boston Area, USA
Reports to: Branch Manager, PAL Solutions
About PAL Solutions
PAL Solutions is the services and solutions organization within the PAL System ecosystem, supporting customers with laboratory automation solutions, workflow optimization, technical services, consumables, and application expertise. We help laboratories improve productivity and maximize the value of their automation investments through operational excellence and customer-focused support.
Position Summary
We are seeking a highly organized and proactive Operations Coordinator to support and optimize the day-to-day operations of PAL Solutions USA. This role is responsible for managing key business processes, including sales administration, order fulfillment, inventory management, imports, financial administration, and business reporting. The successful candidate will play a critical role in ensuring operational efficiency, data quality, and scalable business processes while supporting the continued growth of the organization.
Key Responsibilities
- Coordinate and optimize operational processes across sales administration, order fulfillment, inventory management, and financial administration.
- Manage import operations and logistics for products sourced from Switzerland.
- Maintain accurate product, service, pricing, customer, and installed-base data within ERP and CRM systems.
- Monitor inventory levels and support forecasting to ensure business continuity and customer satisfaction.
- Support financial administration, reporting, payroll coordination, and operational controls.
- Prepare regular business, operational, and financial reports for management and the Board of Directors.
- Manage customer and installed-base databases, ensuring data accuracy and integrity.
- Support recruitment activities, employee administration, and employee engagement initiatives.
- Coordinate with external partners, including payroll and service providers.
- Support the General Manager and Head of PAL Solutions in building and scaling the U.S. organization.
- Ensure compliance with company policies, procedures, and operational standards.
What You Bring
Experience & Qualifications
- Minimum of 3 years of experience in operations, administration, business coordination, or a similar role.
- Experience in operations management within a sales, service, or technology-driven organization is preferred.
- Strong understanding of business processes, operational efficiency, and continuous improvement.
- Proven proficiency with ERP and CRM systems.
- Advanced Microsoft 365 skills, including Excel, Word, Outlook, and PowerPoint.
Personal Skills
- Strong organizational, multitasking, and problem-solving abilities.
- High attention to detail and commitment to data accuracy.
- Excellent communication and stakeholder management skills.
- Self-motivated, dependable, and able to work independently.
- Results-oriented mindset with a focus on operational excellence.
- Collaborative team player who thrives in a dynamic and growing organization.
Why Join PAL Solutions?
- Be part of a growing company at the forefront of laboratory automation.
- Work in a dynamic environment with direct impact on business operations and growth.
- Collaborate with international teams and industry-leading experts.
- Take ownership of key operational processes and contribute to building a scalable organization.
- Enjoy diverse responsibilities with significant visibility and opportunities for professional development.
Ready to make an impact? Join PAL Solutions and help drive operational excellence and growth across our U.S. organization.
About PAL Solutions
PAL Solutions is the services and solutions organization within the PAL System ecosystem, dedicated to helping laboratories maximize the value of their laboratory automation investments. We work closely with customers to design, develop, implement, and support automated sample preparation workflows and digital laboratory solutions. Our expertise spans application and method development, workflow design, system integration, validation, training, and technical support for laboratories across the life sciences, diagnostics, pharmaceutical, environmental, food safety, and chemical industries.
As part of the PAL System family, PAL Solutions combines deep application knowledge with automation expertise to deliver innovative, customer-focused solutions that improve laboratory efficiency, reproducibility, and productivity. Through close collaboration with customers and industry partners, we help transform complex analytical workflows into reliable, automated processes that drive scientific and business success.
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