Chief Growth Officer (CGO)
The Chief Growth Officer (CGO) is a senior executive responsible for driving sustainable revenue growth, expanding customer relationships, and developing new business opportunities. This role leads sales, business development, strategic partnerships, and revenue operations while collaborating with Product, Marketing, Finance, and executive leadership to achieve organizational goals.
The CGO combines strategic leadership with hands-on sales involvement, including engaging customers, identifying opportunities, negotiating agreements, and closing business. Success requires strong commercial judgment, an entrepreneurial mindset, and the ability to build high-performing teams and long-term customer relationships.
Key Responsibilities
- Revenue Growth and Strategy: Develop and execute revenue strategies, establish growth targets, identify new markets and business opportunities, and expand existing customer accounts through cross-selling, upselling, and strategic partnerships.
- Sales and Business Development: Lead and develop a high-performing sales organization, establish effective sales processes, manage pipelines and forecasts, and personally engage in prospecting, customer meetings, negotiations, and closing strategic opportunities.
- Customer Relationships: Build long-term relationships with key customers and decision-makers, strengthen retention, identify account growth opportunities, and use customer feedback to improve offerings and business strategies.
- Cross-Functional Leadership: Partner with Product, Marketing, Finance, and other leaders to align offerings, messaging, pricing, budgets, and go-to-market strategies with customer needs and revenue goals.
- Performance and Revenue Operations: Establish key performance indicators, monitor sales and financial data, maintain effective CRM practices, evaluate results, and implement improvements to increase revenue and profitability.
- Executive Leadership and Team Development: Contribute to organizational strategy and planning, recruit and develop sales talent, manage commercial resources, establish accountability, and lead initiatives that support scalable, sustainable growth.
Success will be measured by:
- Revenue growth and achievement of sales targets.
- New customer acquisition and new business revenue.
- Existing account growth, customer retention, and renewals.
- Sales pipeline development, conversion rates, and win rates.
- Forecast accuracy, deal size, and sales cycle performance.
- Revenue from partnerships, cross-selling, and upselling.
- Customer profitability and return on commercial investments.
- Sales team productivity, development, and retention.
Qualifications
- 15+ years of progressive experience in B2B sales, business development, commercial strategy, or revenue leadership.
- Bachelor's degree in Business, Sales, Marketing, Management, or a related field required. MBA or advanced degree preferred.
- At least five years in a senior sales or commercial leadership role.
- Demonstrated success driving revenue growth, developing new business, and achieving measurable sales results.
- Experience building and leading sales teams, establishing sales processes, and closing complex B2B opportunities involving executive-level decision-makers.
- Proven ability to develop strategic customer relationships, increase account value, and drive customer retention.
- Experience using CRM systems, sales metrics, and financial data to improve performance and guide decisions.
- Experience collaborating across Product, Marketing, Finance, and other business functions.
- Experience in relationship-driven, value-based business models is strongly preferred. Background in professional services, associations, membership organizations, education, or technology is beneficial.
Knowledge, Skills, and Abilities
- Strong commercial strategy, business development, and revenue-generation skills.
- Hands-on sales leadership, including prospecting, customer engagement, negotiation, and closing.
- Ability to build trusted relationships with executives and key stakeholders.
- Strong financial, analytical, and forecasting skills.
- Proven ability to lead, coach, and develop high-performing teams.
- Excellent communication, negotiation, and cross-functional collaboration skills.
- Entrepreneurial mindset, adaptability, sound judgment, and accountability.
Work Environment and Physical Requirements
Work is performed primarily in an office or remote setting, with regular computer use, virtual and in-person meetings, direct customer engagement, and business travel as needed. Occasional evening or weekend commitments may be required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Equal Employment Opportunity
The organization is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to protected characteristics under applicable law.
This position description outlines the general nature and level of work performed and is not an exhaustive list of responsibilities or qualifications. Duties may change based on organizational needs. This document does not create an employment contract.
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