“You will only be contacted if we see a fit,” is the common recruiting refrain that needs to be abandoned. It damages a brand’s reputation and may serve to alienate customers or potential customers. Recruitment outreach is inherently marketing; each job posting is an opportunity to advocate the brand, and attract candidates and customers.
S11 Best Practices for Creating Brand Advocates During the Hiring Process
By Tony Fogel
When I was part of a corporate HR team at Pepsi we purchased a family-run business that, to our amazement, had 25 people in their HR department. Incredibly, they interviewed all applicants. We viewed it as extremely inefficient; and the HR team was cut to 3 people. In retrospect, that family-run business understood something very important. They saw recruiting partly as a community service, with all their applicants as customers or potential customers. Why not provide all their customers with the chance to be heard? Why not make fans out of everyone they could, even rejected applicants?
Interviewing all applicants in person is, of course, not practical for most companies. But, at the same time, ignoring the vast majority of them is bad for business. The good news is that the reverse is also true--
The more candidates you have, the greater the opportunity to create brand ambassadors.
#1 Avoid the Black Hole
I often hear from applicants how much they hate not hearing anything from companies to which they’ve applied. They’ve taken the time to apply, shown interest in the prospective
employer and are treated with a black hole of information.
All candidates deserve a response and to know where they stand even if it’s early in a high-volume process. A good recruiting partner, ATS, CRM, or recruiting tool, should be able to help with this. The further along in the process, the more personal responses should be. I try and remember that the second best thing to a yes is a fast no.
If you’d like assistance with your employment brand or to partner with a recruiting firm who cares about your brand and how candidates are treated, please let us know. #trisearch #intention
#2 BE HONEST & FAST
The second-best thing to a yes is a fast no! When you determine they don’t meet your requirements, let them know. (And why not give them something too, like a discount off their next purchase or an introduction to helpful resources).
Demonstrate what type of company you are by providing an efficient and well-planned recruiting process. Provide realistic job previews in both written descriptions and in answering candidate questions. Remember that friction reduces completion so ELIMINATE friction from your process. Above all, be courteous and respectful. #trisearch
#4 – SHOWCASE YOURSELF TOO
The recruitment process is a two-way street and candidates will appreciate balanced and comprehensive information along the way. Your website, job descriptions, and other materials should not only be high quality and informative, they should be brand-centric, and consistent; this will impress candidates.
#5 – PROVIDE A FRICTIONLESS EXPERIENCE
Simplicity is the new sophistication. Forcing candidates to sift through a complicated application won’t work. Your dropout rates can and should be reduced – don’t be afraid to experiment with removing steps or making them easier to complete. Soon after becoming CHRO at a company, I applied online and was shocked at how much information we required and how cumbersome we made it for applicants. It was a horrible experience that was certainly driving away the best candidates. After we streamlined the process applicant flow increased.
#6 – BE MOBILE
The statistics are clear: job seekers look for and apply to jobs on their mobile devices. If they can’t easily navigate your career site on their mobile device, you will not only leave a poor impression, you will drive them to the competition. Ask yourself if your career site, application process, technology and overall candidate experience are mobile optimized.
#7 – PROVIDE SPECIFIC FEEDBACK TO CANDIDATES
If you want to create a fan, provide candidates meaningful and actionable feedback. Late-stage candidates will appreciate the reasons why they are not advanced. Legal risks should not be a factor if your requirements and assessment processes are sound.
#8 – HELP REJECTED CANDIDATES FIND OTHER OPPORTUNITIES
Imagine if your rejection was delivered along with skill-building recommendations, valuable resources, or other opportunities that might be a better fit. Technology exists in applications like Stella.jobs to re-direct candidates to other opportunities. If you want to make a fan out of rejected candidates, provide them this valuable service!
#9 – PROVIDE EXTRA TLC TO REFERRED CANDIDATES AND YOUR EMPLOYEES WHO REFERRED THEM
Employee, and general referral programs, are a critical source of candidates. If referrals go into the black hole, if they are treated poorly or provided a painful process, you will not only lose them, you will lose the referral source. Leading employee referral programs not only reward their employees for a successful referral, they keep them updated on the status of their referrals.
#10 – ASK FOR CANDIDATE FEEDBACK & ACT ON IT
Showing genuine interest in someone’s experience can go a long way to create fans and turn frustrations into constructive venting. If you are interested in continuous improvement, and you should be, feedback is a gift – so ask for it!
#11 - ALLOW YOUR CANDIDATES TO SHOW THEIR PASSION & PERSONALITY
Accepting videos or other sources of information outside of a typical application or a one-dimensional resume will make them feel you truly want to hear from them and see their passion and potential. Candidates will appreciate the chance to be truly heard –and you will certainly benefit too from seeing a fuller picture upfront.
Never forget that candidates talk. If they have a bad experience, you have not only turned them off your brand, you have likely caused them to denigrate you to others. Positively differentiate yourself by eliminating the notorious and expected black hole of never hearing back.
“Never too busy for courtesy,” was the motto of my grandfather’s department store; today, the truth is, it’s costly to be too busy for courtesy.
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