Technical Director | Mount Vernon, IA
Must have Higher Education experience
The Technical Director (TD) is responsible for the successful creation and support of the institution's technology including all enterprise applications and associated computing environment, university web/portal services, system administration, network and user support/media services. The TD will be responsible for making key design and implementation decisions with the technical and application teams such as scheduling tasks, tracking dependencies, managing change requests and guaranteeing the quality of delivery while educating the technical and application teams on best practices.
The TD will assume all day-to-day responsibility for the management of the enterprise applications, hardware, software, services, and project management.
Hours of operation are Monday – Friday, 8:00 am – 5:00 pm. Hours may vary.
Responsibilities include, but are not limited to:
- Supervise applications, network operations, project management and user services/media staff including hiring, training, evaluating and disciplining
- Guide or provide work direction to other technical staff, contract staff and/or student employees
- Determine appropriate coverage for all hours of operation
- Consult with management and review project proposals to determine goals, timeframes, funding limitations, procedures for accomplishing administrative computing projects, staffing requirements, and allotment of resources
- Provide systems analysis and problem solving support to deliver efficient and effective use of applications and other enterprise solutions in support of institutional goals and objectives
- Provide systems maintenance, appropriate use, production and problem solving support, and departmental consulting
- Supervise development of project plans specifying scope, goals and objectives, strategy, schedules, risks, contingencies, and allocation of available resources
- Implement quality assurance methodologies covering test plans, change/patch management, and problem management
- Align functional processes with software capabilities
- Establish technical standards to ensure the long-term, cost effective management and support of the currently installed systems and other enterprise solutions
- Prepare upgrade project plans, when applicable, in collaboration with client
- Negotiate with vendors for the selected environment applications, servers and devices
- Follow established standards and procedures to track and measure projects’ progression
- Evaluate interview candidates for technical positions
- Scout for and evaluate new technology and tools as opportunities for innovation
- Provide input to the other disciplines on the practicality of initial design goals and impact to the overall project timeline
- Identify poor performing systems that need upgrades or improvement and schedules corrective action, when possible
- Develop, maintain, and communicate maintenance, installation, and configuration procedures
- Contribute to and maintain system standards including Change Management
- Oversee daily system monitoring, verify integrity and availability of all hardware, server resources, systems and key processes, review system and application logs, and verify completion of scheduled jobs such as backups
- Supervise repair and recovery from hardware or software failures
- Oversee periodic performance reporting to support capacity planning
- Supervise ongoing performance tuning, hardware upgrades, and resource optimization as required
- Work with Business Unit leaders to prioritize and rationalize new requests
- Collaborate with the On-Demand team and Business Units to deliver enhancement and new business application solutions
Requirements:
- Bachelor's degree in Computer Science, IT, or related field, or an equivalent combination of experience, education, and training
- 4-6 years of IT services experience in higher education working with or in Business Units on technology issues
- 3+ years of management experience in higher education administration and/or responsibility for IT services
- Proven experience working in the higher education market, overseeing enterprise systems such as ERP, email, network, and help desk.
- Ability to facilitate problem-solving among administrative groups with varying needs and priorities and to communicate well with administrative users, technical staff, and senior management
- Demonstrated ability to develop and implement IT strategies, tactical plans, and annual work plans
Preferred Qualifications:
- 3 or more years of Higher Education experience as a TD or similar leadership position.
- Experience with higher education administrative system software
- Project management knowledge and experience
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