Service Manager - Commercial HVAC Operations
Location: Montgomery, AL (Relocation package available)
Job Type: Full-Time, Direct Hire
Compensation: Competitive Salary $100k - $150 (DOE and flexible for the right candidate!) + Performance Bonus + Exceptional Benefits
Company Overview
A leading, rapidly growing commercial/industrial HVAC service provider is seeking a highly motivated and experienced Service Manager to take full operational and financial leadership of its Montgomery, AL office. This is a strategic role reporting directly to the Operations Manager, responsible for driving service profitability, maintaining high customer standards, and building a world-class team.
Key Responsibilities (P&L and Operations)
The Service Manager is a key leadership position focused on operational efficiency, team development, and gross profit redemption.
1. Leadership & Team Development
- Build the Team: Actively identify, establish, and mentor field leaders, including setting clear expectations and establishing the service workflow/chain of command.
- Staff Mentorship: Provide daily support to lead technicians, teach problem-solving techniques, and develop programs to improve the technical skills of the entire service staff.
- Recruiting: Proactively manage recruitment efforts to find and hire Service Technicians, maintaining a minimal resource bench at all times.
2. Financial & Profit Management
- Gross Profit Redemption: Drive financial performance through utilization of Agreement Performance Reports (APRs) and close management of Cost Variance.
- Resource Control: In conjunction with the Operations Manager, effectively manage and control equipment, material, and tool utilization costs to ensure efficient field operations.
- Business Planning: Lead Annual Planning and Quarterly Forecasting in conjunction with the General Manager, including reviewing historical data and forecasting future manpower (by type) and vehicle requirements.
3. Operational Planning & Customer Accounts
- Maintain daily communication with the Operations Center to Plan, Delegate, Organize, and Prioritize service activities.
- Assure proper staffing, training, tools, and procedures are in place to complete all work in a cost-effective manner.
- Oversee the management of customer accounts, ensuring all preventative maintenance standards and quality commitments for emergency and spot calls are consistently met.
- Provide support to the Sales team, including generating qualified leads, assisting with site surveys, and attending verification meetings.
Required Competencies & Qualifications
- Experience:[Insert specific years of experience, e.g., 5+ years] of progressive experience in Commercial HVAC, with at least [Insert specific years, e.g., 2+ years] in a management, supervisory, or senior leadership capacity.
- Technical Knowledge: Comprehensive technical knowledge of commercial HVAC equipment and concepts. Ability to quickly assess equipment (e.g., 10-50 ton units) and determine the correct course of action (repair vs. replace).
- Business Acumen: Demonstrated understanding of P&L principles, contractual obligations, and experience with operational systems for tasking and procedure review (e.g., proprietary LINC service tools or similar management platforms).
- Communication: Exceptional verbal and written communication skills; ability to inform management promptly of unfavorable news, agreement changes, and customer complaints.
- Safety Focus: Strong commitment to implementing and enforcing safety protocols in the field.
Benefits & Incentives
- Highly competitive base salary and performance-based bonus structure.
- Industry-leading 7% 401K company match.
- Comprehensive medical, dental, and vision insurance.
- Company-paid disability and life insurance.
- Vehicle allowance or company vehicle provided.
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