VP of Corporate Operations, based in Memphis
We are a professional cabinet solutions company that specializes in both residential and commercial cabinet services, offering everything from repairs and restoration to stunning new and custom cabinets. With decades of experience, we deliver exceptional craftsmanship and personalized service to homeowners and businesses alike. We are the go-to partner for homeowners, insurance adjusters, mitigators, remodelers, builders, cabinet retailers and manufacturers. With both corporate and franchises, we have locations in Arizona, California, Colorado, Illinois, Michigan, Nevada, Tennessee and Texas, so far and growing FAST.
About the role:
The VP of Corp Operations role with responsibilities for the corporate branches is multifaceted. This role requires a highly motivated and results-oriented individual with a proven track record of success in managing complex, multi-unit operations.
The ideal candidate will possess strong sales leadership skills coupled with an understanding of managing businesses with work-in-process backlog and project management components. Manufacturing, route-based customer service, and experience in any of the following industries is a plus: construction, disaster restoration, residential/facility services, or logistics/transportation.
Key Focus Areas:
1. Branch Management & P&L Ownership:
- Oversee all aspects of branch operations: This includes daily operations, ensuring smooth workflow, and addressing any operational challenges.
- Drive profitability at each branch:
- Analyze P&L statements, identify cost-saving opportunities, and implement strategies to improve margins.
- Monitor key performance indicators (KPIs) like revenue per employee, customer acquisition cost, and customer lifetime value.
- Manage production, including facilities work-in-process and route-based customer facing field teams.
- Develop and execute branch budgets: Work with branch managers to create and manage budgets, ensuring they align with overall company financial goals.
2. Sales Leadership:
- Lead and mentor branch estimating and sales teams: Motivate and coach estimator and sales representatives to achieve individual and team sales targets.
- Develop, implement, and manage effective sales strategies: This includes sales training programs, lead generation initiatives, and customer relationship management (CRM) systems.
- Analyze sales data and identify areas for improvement: Track key sales metrics, identify trends, and adjust sales strategies accordingly.
3. Human Resources Management:
- Oversee all HR functions at each branch level: This includes recruitment, onboarding, training, performance management, compensation and benefits, and employee relations.
- Ensure compliance with all relevant labor laws and regulations.
- Foster a positive and productive work environment.
4. Growth & Strategy Development:
- Develop and execute strategies for branch growth:
- Identify and pursue new market opportunities within existing territories.
- Explore potential for new service offerings at the branch level.
5. Strategic Planning & Analysis:
- Conduct market research and competitive analysis: Stay abreast of industry trends, competitor activities, and market demands.
- Develop and implement long-term strategic plans for branch operations.
- Analyze data and prepare reports for senior management on branch performance and overall business trends.
Key Skills & Competencies:
- Strong leadership and management skills: Ability to lead, motivate, and mentor high-performing teams.
- Proven P&L ownership and financial acumen: Ability to analyze financial data, manage budgets, and drive profitability.
- Sales and business development expertise: Proven track record of success in sales and business development roles.
- Strategic planning and execution skills: Ability to develop and implement effective strategic plans.
- Human resources management expertise: Knowledge of labor laws, HR best practices, and employee relations.
- Excellent communication and interpersonal skills: Ability to effectively communicate with all levels of the organization.
- Data analysis and problem-solving skills: Ability to analyze data, identify trends, and develop solutions to operational challenges.
Challenges:
- Balancing profitability with growth: Finding the right balance between maximizing profits at existing branches and investing in future growth.
- Managing multiple locations and teams: Ensuring consistent performance and addressing the unique challenges of each branch.
- Adapting to changing market dynamics: Staying ahead of the curve in a competitive and evolving disaster restoration landscape.
- Building and maintaining a strong and engaged workforce.
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