Service Manager

Service Manager

Contract Type:

Location:

Auburn - ME

Industry:

Contact Name:

Sarah Horne

Contact Email:

shorne@trisearch.com

Contact Phone:

917-864-6266

Date Published:

30-Mar-2025

Job Reference:

3122087

Job Description

Our client is a trusted partner in heating, ventilation, air conditioning, refrigeration, and plumbing solutions for commercial and industrial sectors. Since the 1980s, they have been the go-to provider for designing, installing, maintaining, and repairing HVAC/R and mechanical systems. Their team delivers high-quality, performance-driven services tailored to each customer's unique needs. What sets them apart is their commitment to building lasting relationships.


As the Service Manager, you play a key role by making sure all projects are running well, safe, high-quality, and profitable, while building strong relationships with customers. You do this by overseeing the Service Supervisors. This job is estimated to be 50/50 field/office (including some overnight trips).


We’re looking for a “hungry entrepreneur” who understands processes and wants do take care of both the team and the clients. You’re responsible for Service Supervisors, focusing on what’s most important for customer relationship building and growth.


Requirements:

  • A bachelor’s degree in a construction-related field OR 5–10 years of relevant experience.
  • At least 5 years in the mechanical service industry and 2 years in a management role handling clients, projects, and teams.
  • Customer Service: Handles customer concerns professionally, responds quickly to needs, and follows through on commitments.
  • Communication & Interpersonal Skills: Strong verbal and written communication; listens well, resolves conflicts, maintains confidentiality, and stays open to new ideas.
  • Problem-Solving: Uses business and engineering math, analyzes information effectively, and finds practical solutions.
  • Planning & Organization: Prioritizes tasks, manages time efficiently, and adapts to challenges.


Compensation & Benefits

·      Competitive base salary plus bonus and a vehicle.

·      Comprehensive benefits package. Paid vacation. 401K and more.


Our client is an equal opportunity employer committed to fostering a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.


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