The General Manager is engaging, upbeat, diligent, organized and knows how to drive their club toward results. The ideal candidate has a take-charge personality and a reputation for getting things done. As a General Manager, you will direct operations and sales at your club location. Your job will involve building a team of results-driven, culture-based club leads.
EXECUTION DELIVERABLES:
• Responsible for managing the pace, financial performance, and consistency in the club.
• Drive operational goals, objectives, and priorities for Lead roles and responsible for attainment of Club financial results (e.g. member growth, revenue, club operating profit, fitness revenue, labor, employee turnover and member retention).
• Responsible for the hiring and development of the club team with particular emphasis on lead positions (MEL, PTL, GFSTL & CCTL).
• Responsible for the performance management of team members to maintain consistent company standards and financial results.
• Manage a clean, friendly, and well-maintained club.
ESSENTIAL DUTIES AND RESPONSIBILITIES
• MANAGING (50%)
• Provide consistent accountability for direct reports through training, coaching , conducting planning sessions and performance reviews.
• Recognize good performance and also take corrective action when necessary.
• Hold Leads accountable for driving and delivering results.
• Control club labor on a weekly basis to meet budget expectations.
• Recruit, interview and hire Leads, and participate in final interviews for all club positions. • Participate in distirct progression planning, and talent review process with peer general managers.
• Develop direct reports by communicating priorities and encouraging the team to achieve results, through significant face-time and coaching.
• Provide direction to Leads to deliver on performance goals and implementation of corporate and district initiatives.
• Monitor club facilities to ensure execution of our purpose, and adherence to company programs and initiatives.
• Offer feedback and direction to Leads and team members.
• Communicate and execute sales and pricing promotions with Leads.
• Resolve escalated member concerns, that are outside the authority of Leads to solve.
• Provide resources and direction to ensure that company policies and procedures, including loss prevention, employment and HR policies are enforced.
• Monitor and control retail inventory within the club to drive REVIVE profitability.
PLANNING AND ORGANIZING (15%)
• Provide direction to the Leads to proactively develop thorough business plans. Ensure that the plans are executed with reoccurring performance checkpoints (see management section).
• Establish priorities and goals for member acquisition and retention.
• Identify, plan, and execute club improvements.
• Facilitate club meetings to ensure alignment with company goals and objectives .
• Utilize GM checklist to drive daily deliverable
LEADERSHIP, COACHING AND LEADING CHANGE (35%)
• Communicate, lead by example, and motivate your team to understand, and develop passion toward the brand, values, and strategy.
• Be consistently visible within the club and set the example for providing member satisfaction, and team member engagement.
• Work collaboratively and build relationships with district support team members and corporate departments (HR, Safety, Loss Prevention, Payroll, Accounting, Operations, IT, etc) to support company directives and initiatives.
• Coaching to drive results
• Provide feedback and create a culture of accountability
REQUIRED QUALIFICATIONS
Minimum certifications/educational level:
• Bachelor’s Degree preferred
• High School Diploma or GED required
Experience:
• 2-4 years of progressive management experience supervising 1-10 employees
• 2-4 years of broad retail/hospitality/service industry experience
• Comparable management experience preferred
• Prior experience in one or more club departments
• Operations management and sales experience Knowledge, skills, and abilities:
• Financial planning and knowledge of P&L statements
• Ability to work at a fast pace while prioritizing and multi-tasking effectively
• Proficiency in sales, marketing and operations plans
• Leading a team
• Knowledge of fitness industry preferred
Physical Requirements:
• Ability to work in the club office; move about club floors and rooms.
• Create, review, and revise club paperwork to communicate with employees, members, and the public.
• Travel: Must be able to travel by car and airplane up to 10% of the time
• Ability to communicate telephonically with internal and external members
• Ability to access and operate company computer systems, including: prepare documents, enter data into computer system, read reports from a computer data base or email system
• • Ability to lift up to 45 lbs.
Work Environment:
• Work is typically performed in a club with varying hours based on business needs.
• While performing the club duties of this job, the team member is regularly exposed to moving mechanical parts. The noise level in the environment is occasionally loud.
• Extended workdays are a frequent occurrence. Ability to work a varied schedule to support the needs of the business, including frequent extended workdays, weekends and holidays may be required.
PHYSICAL AND MENTAL ACTIVITIES AND REQUIREMENTS
• Talking: Especially where one must frequently convey detailed or important instructions or ideas accurately, loudly, or quickly.
• Physical Strength: Non-Sedentary work, standing and walking most of the time. Must be able to lift, push, pull, and move a minimum of 50 pounds.
• Reasoning Ability: Ability to deal with a variety of variables under limited standardization. Able to interpret various instructions and relay instructions to clients
• Attendance is an essential duty of the position. Employees must work regularly scheduled shifts, during business hours to assist members and sell services in-person.
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