Executive Director of Pharmacy Operations
Location: Lake Mary, FL (Onsite)
About the Opportunity
We are partnering with a growing healthcare organization to identify an experienced Executive Director of Pharmacy Operations to lead a large-scale, high-volume pharmacy operation in Lake Mary, Florida.
This individual will oversee the day-to-day performance of a non-commercial specialty pharmacy supporting patient assistance programs, with responsibility for operational efficiency, prescription fulfillment, regulatory compliance, team development, and continuous improvement.
The ideal candidate is a hands-on pharmacy operations leader who thrives in a fast-paced environment, has experience managing complex, high-volume dispensing operations, and can translate strategic objectives into measurable operational results.
This is an opportunity to lead an established operation while driving improvements in productivity, quality, scalability, and overall performance.
Key Responsibilities
Pharmacy Operations & Performance
- Provide strategic and operational leadership for a high-volume pharmacy operation, overseeing dispensing, fulfillment, inventory management, and daily workflow execution.
- Drive operational efficiency, prescription accuracy, turnaround times, and service-level performance while maintaining regulatory compliance.
- Establish, monitor, and improve key performance indicators (KPIs), including fill rates, dispensing accuracy, cost per prescription, productivity, and customer satisfaction.
- Identify opportunities to streamline workflows, optimize resources, improve processes, and support increased prescription volume.
- Oversee pharmacy automation, technology, and operational systems to improve efficiency and scalability.
- Ensure effective inventory management, cold chain oversight, and adherence to applicable regulatory requirements.
Team Leadership & Development
- Lead and develop a large, multidisciplinary team of pharmacists, pharmacy technicians, fulfillment specialists, and customer service professionals.
- Oversee staffing, workforce planning, performance management, and employee development across onsite and remote teams.
- Build a culture of accountability, collaboration, continuous improvement, and operational excellence.
- Coach and mentor pharmacy leaders while ensuring teams are aligned with organizational objectives.
Strategic Leadership & Collaboration
- Partner with senior leadership to develop and execute operational strategies that support business growth and evolving client needs.
- Collaborate with cross-functional teams, including IT, finance, human resources, client services, and other operational departments.
- Lead change management and process improvement initiatives focused on productivity, quality, cost optimization, and scalability.
- Ensure operational performance meets established service-level agreements (SLAs), client expectations, and organizational goals.
- Support ongoing expansion initiatives while maintaining consistent operational performance and patient service standards.
Qualifications
Required Qualifications
- Bachelor of Science in Pharmacy (BS Pharm) or Doctor of Pharmacy (PharmD) degree.
- 15+ years of progressive experience in pharmacy operations, including at least 5 years in senior-level management.
- Significant leadership experience within high-volume pharmacy operations, such as specialty pharmacy, mail-order pharmacy, central fill, or large-scale retail pharmacy operations.
- Demonstrated success leading large teams and managing complex dispensing and fulfillment operations.
- Strong understanding of prescription fulfillment, inventory management, pharmacy regulations, and operational compliance.
- Proven ability to improve operational KPIs, implement process improvements, manage change, and drive cost efficiencies.
- Experience leveraging pharmacy management systems, automation, and technology to improve performance.
- Strong analytical, communication, and leadership skills with a hands-on, results-oriented management style.
- Ability to work onsite in Lake Mary, Florida.
Preferred Qualifications
- Experience within specialty pharmacy or patient assistance programs.
- Experience managing centralized fulfillment or high-volume mail-order pharmacy operations.
- Knowledge of cold chain management and pharmaceutical distribution requirements.
- Experience leading operational growth, capacity expansion, or large-scale organizational change.
- Experience managing both onsite and remote teams.
What Makes This Opportunity Unique
- High-Impact Leadership: Take ownership of a large, established pharmacy operation with significant responsibility for performance and operational results.
- Opportunity to Drive Change: Lead meaningful improvements in efficiency, team performance, and operational processes.
- Growth & Scalability: Help position the operation for continued growth and increased prescription capacity.
- Cross-Functional Visibility: Work closely with senior leadership and key stakeholders across the organization.
#LI-MM1
