Branch Manager, PAL Solutions USA
Location: Greater Boston Area, USA
Employment Type: Full-Time (100%)
Reports to: Head of Pal Solutions
Lead the Growth of PAL Solutions USA
PAL Solutions is the services, applications, and workflow solutions organization within the PAL System ecosystem. We help laboratories maximize the value of their automation investments through innovative workflow solutions, application expertise, technical services, consumables, spare parts, and customer support.
We are seeking an entrepreneurial and results-driven Branch Manager to lead PAL Solutions USA and drive the growth of our end-user business across the United States. This is a unique opportunity to build and expand a customer-focused organization while shaping the future of laboratory automation solutions in one of the world's most important analytical markets.
Position Summary
The Branch Manager is responsible for the overall leadership, strategy, and operational performance of PAL Solutions USA. This role focuses on expanding the installed base of PAL Systems, growing revenue from solutions and services, strengthening customer relationships, and establishing PAL Solutions as the preferred partner for laboratory workflow automation.
The successful candidate will combine strong commercial leadership with industry expertise, driving sustainable growth through sales excellence, customer engagement, and operational execution.
Key Responsibilities
- Lead and manage the PAL Solutions USA Sales and Service organization.
- Drive growth of solutions, services, consumables, spare parts, and workflow optimization offerings.
- Expand market demand and develop new business opportunities for PAL Systems and PAL Solutions.
- Protect and grow the installed base through upgrades, replacements, and customer retention initiatives.
- Build and maintain strong relationships with key accounts and strategic end users throughout the United States.
- Define and execute targeted sales and marketing initiatives in collaboration with the Digital Marketing team.
- Assume full P&L responsibility and ensure achievement of financial and operational objectives.
- Recruit, develop, and lead a high-performing, customer-focused team.
- Establish and maintain a high-quality customer database and ensure effective CRM utilization.
- Oversee reporting, forecasting, budgeting, and business planning activities.
- Provide regular business updates on sales performance, customer satisfaction, competitive developments, and market trends.
- Collaborate closely with global Sales, Service, Product Management, Marketing, and Operations teams.
What You Bring
Education & Experience
- Bachelor's degree in Business, Marketing, Life Sciences, Chemistry, Engineering, or a related field.
- Proven leadership experience within laboratory automation, analytical instrumentation, life sciences, or diagnostics.
- Demonstrated success in sales, business development, and strategic account management.
- Experience leading a sales and service organization with responsibility for business growth and customer success.
- Experience with P&L management, CRM systems, forecasting, and business planning.
- Established network within the life sciences, biochemistry, chemistry, analytical instrumentation, and laboratory automation markets.
- Proven track record of driving revenue growth, customer retention, and market expansion.
Leadership & Personal Skills
- Strong strategic, analytical, and results-oriented mindset.
- Excellent leadership, team-building, and people management skills.
- Entrepreneurial spirit with a high degree of ownership and accountability.
- Outstanding communication, negotiation, and stakeholder management abilities.
- Self-motivated, resilient, and capable of working independently in a dynamic environment.
- Strong collaboration skills and ability to work effectively within global cross-functional teams.
- Customer-focused with a passion for delivering business value and long-term partnerships.
- Willingness to travel extensively throughout the United States.
Why Join PAL Solutions?
- Lead and shape the future growth of PAL Solutions USA.
- Work with industry-leading laboratory automation technologies and workflow solutions.
- Build strong relationships with leading laboratories, research organizations, and industry partners.
- Join a growing international organization with an entrepreneurial culture.
- Make a direct impact on business growth, customer success, and market expansion.
If you are a strategic leader with a passion for laboratory automation, business growth, and customer success, we invite you to join PAL Solutions and help drive the next phase of our growth in the United States.
About PAL Solutions
PAL Solutions is the services and solutions organization within the PAL System ecosystem, dedicated to helping laboratories maximize the value of their laboratory automation investments. We work closely with customers to design, develop, implement, and support automated sample preparation workflows and digital laboratory solutions. Our expertise spans application and method development, workflow design, system integration, validation, training, and technical support for laboratories across the life sciences, diagnostics, pharmaceutical, environmental, food safety, and chemical industries.
As part of the PAL System family, PAL Solutions combines deep application knowledge with automation expertise to deliver innovative, customer-focused solutions that improve laboratory efficiency, reproducibility, and productivity. Through close collaboration with customers and industry partners, we help transform complex analytical workflows into reliable, automated processes that drive scientific and business success.
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