Application Specialist
Location: Greater Boston Area, USA
Employment Type: Full-Time (100%)
Reports to: Branch Manager PAL Solutions (GM PS)
Shape the Future of Laboratory Automation
PAL Solutions is looking for an Application Specialist to join our growing Application Lab team. In this role, you will bridge the gap between laboratory science, automation, and digital innovation by developing, testing, and validating customer-specific applications, workflows, and automation solutions.
You will work closely with customers, Product Management, Sales, Technical Support, and Development teams to ensure that our solutions deliver exceptional performance, usability, and value in real-world laboratory environments.
Your Responsibilities
- Test and validate customer-specific applications, digital solutions, and automation workflows.
- Support proof-of-concept studies and feasibility assessments for customer and internal development projects.
- Provide on-site support during implementation and validation activities at customer laboratories.
- Conduct functional, performance, and usability testing of applications, workflows, tools, and platform solutions.
- Evaluate user experience and provide feedback to Product Management and Development teams.
- Create and maintain test reports, validation records, technical documentation, and SOPs.
- Deliver application guidance, scripting support, and user training in collaboration with Technical Support.
- Drive continuous improvement of applications and workflows regarding functionality, quality, performance, and user adoption.
- Collaborate with customers and internal stakeholders to ensure solutions meet business and application requirements.
What You Bring
Education & Experience
- Bachelor's degree in a scientific or technical field, or equivalent hands-on laboratory experience.
- Practical experience in analytical chemistry, laboratory automation, and robotics.
- Experience with application testing, validation, troubleshooting, and performance evaluation.
- Familiarity with software applications, workflow automation, and scripting.
- Experience creating technical documentation, validation reports, and SOPs.
Technical Knowledge
- Good understanding of analytical chemistry, including automated sample preparation, method development, and validation.
- Knowledge of laboratory automation workflows and analytical processes.
- Experience with GCMS and/or LCMS systems is an advantage.
- Understanding of robotics, automation modules, software applications, and system integration.
Personal Skills
- Strong analytical thinking and problem-solving capabilities.
- Customer-focused mindset with a passion for quality and continuous improvement.
- Excellent communication and collaboration skills.
- Ability to manage multiple priorities and work independently in a dynamic environment.
- Willingness to travel and provide on-site customer support.
Why Join PAL Solutions?
- Work with leading laboratory automation technologies.
- Contribute to innovative customer solutions and digital transformation initiatives.
- Collaborate with multidisciplinary teams in a global environment.
- Enjoy a hands-on role with direct impact on customer success and business growth.
- Be part of a company driving innovation in analytical and life science workflows.
Interested?
Join PAL Solutions and help shape the next generation of automated laboratory workflows and digital solutions. We look forward to hearing from you!
About PAL Solutions
PAL Solutions is the services and solutions organization within the PAL System ecosystem, dedicated to helping laboratories maximize the value of their laboratory automation investments. We work closely with customers to design, develop, implement, and support automated sample preparation workflows and digital laboratory solutions. Our expertise spans application and method development, workflow design, system integration, validation, training, and technical support for laboratories across the life sciences, diagnostics, pharmaceutical, environmental, food safety, and chemical industries.
As part of the PAL System family, PAL Solutions combines deep application knowledge with automation expertise to deliver innovative, customer-focused solutions that improve laboratory efficiency, reproducibility, and productivity. Through close collaboration with customers and industry partners, we help transform complex analytical workflows into reliable, automated processes that drive scientific and business success.
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